Frequently asked questions

Sky TV

What is Sky TV?

Sky TV is the UK's most popular pay TV provider. With Sky TV, you're able to combine your own TV mixes to mirror your interests and passions. And because you can choose to receive 1, 2, 3, 4, 5 or 6 of our Entertainment Mixes - each containing a set of themed channels - you only pay for the TV you want to watch. Our Premium Mixes, Sky Sports and Sky Movies are also available.

What kind of entertainment can I get?

Sky TV gives you access to more than 100 channels of shows dedicated to comedy and drama, knowledge, style and culture, music, children and news and events. Sky Sports and Sky Movies are available too. Also at your fingertips are 200 non-subscription TV and radio channels - like ITV, BBC, Sky News and Sky Three services.

What other options are there?

Sky also offers you a range of ways to watch your chosen TV mixes. Choose from the standard Sky box, Sky+, Sky HD and Sky Multiroom.

What is a standard Sky box?

Our FREE standard Sky box gives you great ways to plan the TV you want to watch, plus parental controls so you can fine-tune what your kids get to see. One off standard set up cost of £30 applies for any combination of Sky products when you join Sky TV online, and you’ll get a half price installation (£15 credit) if you are a new customer joining online with Sky Movies Mix or Sky Sports Mix.

Find out more about Sky Box

What is Sky+?

Along with a Sky+ subscription, Sky+ delivers all the benefits of a standard Sky box, and also lets you record and play back your favourite shows without tapes, DVDs or timers.

Find out more about Sky+

What is Sky HD?

Sky HD delivers all the benefits of Sky+ while letting you watch programmes in mind-blowing high definition. That means pictures four times sharper than you get with normal TV(compatible television required).

Find out more about Sky HD

What is Sky Multiroom?

Sky Multiroom lets you enjoy your Sky TV channels in a second room, so different family members can watch the shows they love at the same time.

How can I get Sky Multiroom?

If you've not yet joined Sky:

  1. Click on the Sky Shop link, below.
  2. Click on 'Join Online'.
  3. At the top of the first page you see, is the 'What do you want to watch' section. Here you need to add your choice of 1, 2, 3, 4, 5 or 6 entertainment mixes. You can also add Sky Sports, Sky Movies or both.
  4. Scroll down and in the 'How do you want to watch it' section, add any one of the boxes you want in your Multiroom system. The page will automatically refresh.
  5. Now you can add any additional box or boxes you'd like to complete your Multiroom.
  6. Click on 'Continue' to proceed through Sky Shop - here you can choose to add Sky Broadband and/or Sky Talk - and on to check out.

For reference, you may want to print off this page.

Sky Shop

If you've already joined Sky:

  1. Click on the Sky Shop link, above.
  2. Click on 'Upgrade Now' and log in.
  3. On the first page you see, scroll down to the 'How do you want to watch it' section. You should see an icon highlighted for the standard Sky, Sky+ or Sky HD box you already have in your home.
  4. Add any additional box or boxes you'd like to complete your Multiroom.
  5. Click on 'Continue' to proceed through Sky Shop - here you can choose to add Sky Broadband and/or Sky Talk - and on to check out.

For reference, you may want to print off this page.

Find out more about Sky Multiroom

What does Sky TV cost?

It's more affordable than you think. Our simplest, one-entertainment mix package currently costs £16 per month - that's the equivalent of just 53p a day. And even if you'd like all six Entertainment Mixes, plus Sky Sports and Sky Movies, it's currently only £45 per month - consider what you'd pay for a sports season ticket or for dozens of visits to the cinema and you can see what great value this is. One off standard set up cost of £30 applies for any combination of Sky products when you join Sky TV online, and you’ll get a half price installation (£15 credit) if you are a new customer joining online with Sky Movies Mix or Sky Sports Mix.

When is Sky TV customer service open?

Sky TV customers are taken care of by our excellent customer service team who are just a phone call away, 24 hours a day, 7 days a week.


Please read the Terms and Conditions below:

Standard set-up: One off standard set up cost of £30 applies for any combination of Sky products when you join Sky TV as a new customer online, £60 for existing customers taking any Sky box and combination of Sky products. For existing customers taking Sky Broadband alone (without another Sky box) Base - £75; Mid & Connect - £50; Max - £0 or if you already have or take Sky Talk: Base - £50; Mid & Connect - £25; Max - £0. Set up is £120 for non-Sky digital subscribers. Sky Talk is free of set up costs. Non-standard set up may cost extra.

Half price standard set-up/£15 credit: We will credit £15 to your Sky digital account if, as a new customer, you subscribe to Sky TV online and take Sky Movies Mix, Sky Sports Mix or both on or before 30 June 2008. Offer only available upon purchase of Premium Mixes. Not applicable to purchase of individual Premium Channels (Sky Movies 1, Sky Movies 2, Sky Sports 1, Sky Sports 2). Credit will made to your Sky digital account within twenty-eight days of confirmation of your order online. Offer not available to previous or existing Sky digital subscribers or with any other offer(s).

NEW TO SKY?

Call 08442 410 285
Lines open daily 8.30am to 11pm.

JOIN ONLINE

ALREADY WITH SKY?

Call 08442 410 564
Lines open daily 8.30am to 11pm.

UPGRADE ONLINE

Upgrade your package online

TV, Phone &
Broadband Combinations

STARTER

£16 per month

See

1 Mix

with Standard Sky Box

Speak

Freetime

Surf

Up to 2Mb download speed

One-off Cost

£30

Monthly cost

£16


BT line rental remains payable

JOIN ONLINE

POPULAR

£26 per month

See

1 Mix

with Sports1

Speak

Freetime

Surf

Up to 2Mb download speed

One-off Cost

£30

Monthly cost

£26


BT line rental remains payable

JOIN ONLINE

3 for £34

£34 per month

See

1 Mix

with Sports Mix

Speak

Freetime

Surf

Up to 2Mb download speed

One-off Cost

£30

Monthly cost

£34


BT line rental remains payable

JOIN ONLINE

With Sky there's loads of flexibility to find a combination that is right for you.

Create my combination