Sky TV
How do I build my Sky TV package?
We've packaged our TV options into 6 Entertainment Packs – Variety, Knowledge, Style & Culture, News & Events, Children's and Music. Take one Pack for £18 a month, and add more for an extra £1 a month each. You'll also automatically receive 200 free-to-air channels, including all your BBC, ITV and Channel 4 favourites. Our premium Packs, the Movies Pack and the Sports Pack are also available.
How many Packs can I take?
Take one Entertainment Pack from just £18 a month, and build your TV experience by adding more Entertainment Packs for an extra £1 each a month. For the ultimate TV package, add all the Sport and Movies Packs, as part of the Sky World package – giving you all the Sky TV channels on offer – for £48.50 a month.
Can I change my selection of Entertainment Packs?
Yes – once you're a Sky TV customer you can add or reduce the number of Entertainment Packs you take up to once a month unless you have taken one of our offers which requires you to take the same package for a minimum term. Simply amend your package online via your My Sky account, or call us on 08442 411 411 to change your package.
Will I be watching digital TV?
Yes, Sky is a digital TV provider. This means you'll be able to watch Sky TV before, during and after the digital switchover – find out more about the digital switchover.
How do I watch Sky Sports with Sky TV?
The Sports Pack gives you access to all five dedicated sports channels on Sky – Sky Sports 1, Sky Sports 2, Sky Sports 3 and Sky Sports Xtra – and currently costs from £36 a month (when you also take 1 Entertainment Pack). Alternatively, choose to take selected sports channels with the 'Sky Sports 1' or 'Sky Sports 2' options.
Also available in high definition when you take a Sky+HD box and the HD Pack.
How do I watch Sky Movies with Sky TV?
The Movies Pack gives you access to 11 dedicated genre and premiere movie channels on Sky, plus Disney Cinemagic, and currently costs from £34 a month (when you also take 1 Entertainment Pack). Alternatively, choose to take selected movies channels with the 'Sky Movies 1' or 'Sky Movies 2' options.
Also available in high definition when you take a Sky+HD box and the HD Pack.
How can I watch TV in high definition with Sky?
To get the ultimate viewing experience you’ll need an HD ready TV, a Sky+HD box and Sky TV with the HD Pack. Sky has the widest range of HD channels in the UK – with everything from movies and sports, to arts, drama and documentaries, all in stunning high definition. Build your Sky TV package from just £18 a month, and add the HD Pack for £10 extra a month.
How does the HD Pack work?
The HD channels you receive will depend on your Sky TV package. For example, if you want to watch Sky Sports or Sky Movies in high definition, add the Sports or Movies Packs to your Sky TV package.
Sky+HD Channels and Programmes
Will I need to subscribe to Sky TV or the HD Pack to watch all the HD channels?
Three HD channels – BBC HD, Channel 4 HD and Luxe TV HD – are free-to-air and available without any subscriptions. To watch these HD channels you will need a Sky+HD box and an HD ready TV (Channel 4 HD requires a valid viewing card).
To access up to an additional 32 channels and a choice of high definition programmes, you will need to subscribe to Sky TV and the HD Pack. The channels you receive with the HD Pack depend on your Sky TV package. If you have Sky Movies or Sky Sports as part of your package, for example, you will receive the high definition version of that channel if available in the HD Pack.
Will all the programmes on Sky’s HD channels be in high definition?
Some channels, such as Sky Movies Screen 1 HD, show all films in high definition. You can check if a particular programme is available in HD by checking the programme information using your on-screen Sky TV guide.
How do I know which channels broadcast programmes in HD?
All channels broadcasting in high definition have 'HD' at the end of their name. Once you've got your Sky+HD box, press 2 in your on-screen Sky TV guide to see all the HD channels grouped together.
Can I watch TV shows on demand?
Yes. Once you have Sky+HD you can watch a collection of the week’s unmissable TV with Sky Anytime, at no extra cost. Discover the latest movies, exclusive new shows and more, ready to watch when you are. The programmes you can watch will depend on your Sky TV package.
HD TV basics
How does HD TV work?
High definition TV has up to five times the picture detail of standard definition TV, producing a better picture quality.
What does 'HD ready' mean?
The 'HD ready' logo was created to help consumers quickly and easily identify that a television is capable of processing and displaying high definition signals, and are based on a set of minimum European functionality standards. A Sky+HD box is designed to work with compatible HD ready TVs. There are other logos that you can find on some HD televisions, however only the official 'HD ready' logos are based on clear, well defined criteria.
How do I know if my TV is HD ready?
Look for the 'HD ready' logo on your television, or check your TV's instructions for the HD ready logo in its specifications.
I have an HD ready TV. Will I automatically be able to watch HD programmes?
No. In order to watch programmes in high definition on your HD ready TV, you will also need an HD source, like the Sky+HD box.
I've heard there are different HD formats. What's the difference between them?
HD signals come in three main formats: 720p, 1080i and 1080p. The number refers to the number of horizontal lines displayed on the TV screen and the letter to how these lines are broadcast and decoded on to your TV.
About Sky+HD
What is Sky+HD?
With Sky+HD you can experience television like never before with sharper detail, more vibrant colours and superb quality sound. Plus you get all the flexibility of Sky+ such as record, pause, rewind and series link, and double the standard definition storage capacity of a Sky+ box.
Why should I choose Sky+HD as my HD provider?
With Sky+HD you can enjoy the widest range of high definition channels in the UK, with access to up to 35 HD channels- that’s 28 more than anyone else. What to know more? Take a look at just some of the HD programme highlights now showing on Sky.
What format will Sky+HD broadcast in?
The highest high definition TV broadcast format in the UK is 1080i, with Sky+HD supporting both this and the 720p HD format.
How can I get Dolby Digital 5.1 surround sound with HD?
Many HD programmes are broadcast in Dolby Digital 5.1 surround sound (compatible home cinema system required), delivering top quality audio to accompany your HD picture. In order to immerse yourself in surround sound, you’ll need a compatible home cinema system. Don’t worry if you don’t have one – you’ll still experience the same amazing picture quality of high definition together with great stereo sound.
The Sky+HD box
What is a Sky+HD box?
The Sky+HD box is a digital video recorder and receiver in one. Once connected to your HD ready TV it will allow you to watch standard definition and high definition programmes. Without an HD source, like the Sky+HD box, you will not be able to watch high definition pictures or channels on your HD ready TV.
I already have a Sky+ box. Will I need to buy a Sky+HD box?
To watch programmes in high definition you will need a Sky+HD box, which comes with all the flexibility of Sky+ in stunning high definition. If you want to enjoy HD entertainment in one room and your existing Sky TV in another, simply add a Sky+HD box and Sky Multiroom.
Will I be able to record programmes in HD?
Yes, you can record up to 30 hours of high definition shows, or up to 80 hours of standard definition programmes. The Sky+HD box has all the Sky+ features built in, like recording selected series at the touch of a button, recording two programmes at once and even setting your Sky+HD box to record from your mobile or via sky.com.
Do I need to pay for Sky+ functionality?
You'll need a Sky+ subscription, which is free for all Sky TV subscribers (otherwise £10 a month).
How will the Sky+HD box connect to my TV?
Your Sky+HD box comes with an HDMI cable, which delivers the best possible picture quality by maintaining a digital connection. Most new HD ready TVs come with HDMI connectors.
Installation and set-up
I am new to Sky. How will my Sky+HD box be installed?
When you order Sky TV, you'll be asked to choose a date for a professional Sky engineer to come and install your Sky+HD box. On your chosen installation day, the Sky engineer will discuss where to put a minidish on the outside of your home, connect your equipment and show you how to use Sky TV and your Sky+HD box.
I am already a Sky TV customer. How will my Sky+HD box be installed?
Replacing your old box with a Sky+HD box couldn't be easier. We'll arrange for a Sky engineer to set-up your new Sky+HD box. If you have a standard Sky box, you'll also need to have some extra cabling installed, which we'll take care of for you.
Will I need to have a new minidish set-up?
Only if you're new to Sky. If you're a new customer you'll need to have a minidish fitted, which we'll do for you when you join us. Existing customers upgrading to Sky+HD can continue using their current minidish. If you live in a flat with a communal dish, you’ll need to check you have dual satellite feeds to support the Sky+ functionality.