Surf - Sky Broadband
Join Sky Broadband
It's easy to join Sky Broadband. But first, you'll need to check which Sky Broadband products are available to you, and find out the approximate maximum download speed you telephone should support before choosing our Base, Mid or Max product. If you live outside our network area we offer our super fast Connect product.
Click below to check your options, then simply follow the on-screen instructions.
Switching to Sky from someone else?
If you already have broadband from another provider, or you currently receive it over cable, you can switch to Sky Broadband and we'll help you try to minimise disruption to your service.
If you currently get your broadband, TV or phone through cable, and don't have an active BT line, it's still easy to switch to Sky.
If you aren't currently with Virgin Media, you may be switching from a fully unbundled provider, for example Bulldog or Talk Talk. If so, please select the option for Switching from a fully unbundled provider.
To make the switch to Sky Broadband and Sky Talk really simple just follow these steps.
1. First book and install Sky TV
Your Sky equipment will need to be connected to a phone line – for the time being you will be able to use your cable line.
2. Then cancel your cable TV
Once your Sky TV is installed, and if you have a cable TV contract, simply ask your provider to cancel your TV – there’s usually a 30 day notice period.
3. Call BT on 0808 100 5152 to get a phone line installed, or order online at www.bt.com
To order Sky Broadband you will need an active BT line, so you will need to contact BT to install or re-activate your line. Make sure you ask for BT Unlimited Weekend Plan.
4. Give us a call to order Sky Broadband and Sky Talk
Once your BT phone line’s been activated, you’ll need to wait 5 working days before calling us. We’ll help you choose the right product and send you our ‘Get Started’ kit to help you get online. It will take Sky 14 days to set everything up for you.
5. Cancel your cable broadband and phone contract
To ensure that you have no interruption to your broadband service we recommend that you do this last. You will receive billing from both Sky and your cable company from the date your Sky Broadband goes live to the end of your cable notice period. But after that, you start making great savings with Sky Broadband.
Need more information? If you'd like further help in switching from cable to Sky, call us on 08442 411 076.
Download cable cancellation letters
Download a switching leaflet
If you are interested in Sky Broadband and/or Sky Talk but are currently in a contract with another provider please complete our Broadband reminder form. We will then contact you towards the end of your contract and provide you with additional information on all of our latest products.
Got Sky TV but don't have a BT line? We suggest you check by postcode if you are in a Sky Broadband network area and then call us for more help on 08442 410 323.
Want to know more?
Please read the Terms and Conditions below:
1 UK calls include calls to 01, 02 and 03 numbers only (excluding the Channel Islands). 'Free', 'Unlimited', and 'No charge' calls last up to an hour, after which 4p per minute rates apply for UK calls and Sky Talk standard international rates apply for international calls, or you can hang up and redial as often as you like. Subject to Acceptable Use Policy – see Sky.com/skytalk.
2 Unlimited International calls to Australia, Austria, Belgium, Canada, Czech Rep, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA).
^For £36 a month, you will receive any one entertainment mix and Sky Sports Mix (£36), optional Sky Broadband Base (£0) and optional Sky Talk Freetime (£0). You will pay the equivalent of £34 a month until 1 September 2008.
Standard set-up for new customers: Standard set up is £30 for new Sky TV customers joining with a Sky+ or Sky+ HD box or Sky Broadband and Sky Talk (otherwise £60). Set up is £120 for non-Sky digital subscribers. Sky Talk is free of set up costs. Non-standard set up may cost extra.
Standard set-up for existing customers: Standard set-up for existing customers taking any Sky box and combination of Sky services is £60, or for existing customers taking Sky Broadband without another Sky box: Base - £75; Mid & Connect - £50; Max - £25 or if you already have or take Sky Talk: Base - £50; Mid & Connect - £25; Max - £0. Sky Talk is free of set up costs. Non-standard set up may cost extra.
£15 credit: We will credit £15 to your Sky digital account if you join Sky TV online or upgrade your existing Sky box online by 31 July 2008. Credit will made to your Sky digital account within 60 days of your Sky TV viewing card being enabled.
Sky digital subscription: Sky digital subscription required for Sky digital programming. Packages currently £16-£45 a month. All prices will increase by up to £2 from 1 September 2008 (except for non-Sports packages with Sky Movies 1 and/or 2 which stay the same) View price changes.
Sky Broadband: You must be a UK active residential Sky TV subscriber throughout your Sky Broadband subscription. Monthly usage limits: Base – 2GB; Mid – 40GB; Max – Unlimited subject to Fair Use Policy; Connect – 40GB. If your PC/laptop is not wireless enabled you can buy the necessary equipment from Sky. MAC users receive 12 months free McAfee VirusScan worth £19.99.
Sky Talk: Sky Talk is only available to Sky digital subscribers paying their subscription by Direct Debit/continuous credit card mandate. Not available to BT Light Users or if outgoing calls are barred. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk.
General: Free Sky/Sky+/Sky+ HD box must be connected to a fixed telephone line for 12 months. Non-standard set-up may cost extra. Sky+/Sky+ HD box prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). Minimum Sky digital/Sky+/Sky HD/Multiroom subscriptions 12 months. Channels/programmes subject to change. Further terms apply. Information only applies to residential customers in UK, Channel Islands and Isle of Man. Calls cost 5p per minute (plus a 6p connection fee) for BT customers. Calls from other providers may vary. Information correct at 7 July 2008.