Simple broadband installation and set-up
Once you have ordered Sky Broadband it will normally take up to 15 days for your broadband to go active. We will send you a letter to welcome you to Sky Broadband outlining your line activation date. Your Sky Broadband Wireless Router will be delivered to your door, just leaving you to set it up yourself.
You'll get the box itself, and all the correct plugs, and colour coded wires, it includes a welcome guide and the Get Set installation CD.
You'll find setting up your Sky Broadband Router a doddle
- Simply connect it to the Ethernet port on your PC or Mac, or choose to go wireless (you can connect four computers or games consoles all together).
- You don't need to turn your computer off or enter loads of details.
- Follow the demonstration on your Get Set CD.
- We also provide a handy set-up guide if you need it.
Connecting up to your computer is simple
Want to know more?
Please read the Terms and Conditions below:
Due to demand at Christmas existing customers may not be able to get installed in time to watch the Christmas channel.
For £18.50 you'll get Sky TV 2 entertainment packs (£18.50 a month), Sky Broadband Base (for £0 a month when you take Sky Talk, otherwise £5 a month) and Sky Talk Freetime (£0 a month)
1. Sky Broadband Base is free in Sky network areas when you take Sky Talk. Sky Talk Freetime includes selected free UK evening and weekend calls. UK calls are to 01, 02, 03 & 0870 numbers only (excludes calls to Channel Islands, indirect access numbers, dial-up Internet access and 070 numbers). Max price for other 08 numbers is 10ppm, with a max connection fee of 10p. Max price for 070 is 48ppm, with a max connection fee of 50p. Full tarrif details at sky.com/callpricing. 'Free' and 'unlimited' calls last up to an hour, then UK calls charged at 5.25ppm at any time of day and international calls at Sky Talk standard rates, or hang up and redial as often as you like. Unlimited international landline calls to 20 countries including Australia, Austria, Belgium, Canada, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland and USA and calls to international mobiles in Canada and USA. Subject to Acceptable Use Policy. See sky.com/skytalk.
Set-Up: Current standard set up lead times for new Sky TV customers for UK mainland currently average 7-10 days and are likely to increase before Christmas. Existing customers may be longer. Standard set-up for free Sky+HD box is £30 for new and existing Sky TV customers (£15 if you take a new Multiroom subscription). Standard set-up for non-offer £49 Sky+HD box is £30 for new customers (£15 if you take a new multiroom subscription). and £60 for existing Sky TV customers (£30 if you take a new Multiroom subscription). Standard set-up for Sky+ box is £30 for new customers (£15 if you take Multiroom) or £60 for existing Sky TV customers. Non-standard set-up may cost extra. Standard set-up for a standard Sky box is £60 for new and existinf customers. Standard set-up £120 without Sky TV. Sky Broadband set-up fees for existing Sky TV customers £60 for Base, £30 for Everyday & Connect or free for Unlimited.
Sky TV Subscription: Packages from £18-£48.50 per month (pm). Sky Box Office costs extra. Free Sky+ box available with any package. Sky News and Sky Three are available without subscription; Sky Three, Ch4, Five, Five US and Fiver require a viewing card.
Sky+HD: £10 pm for the HD Pack. HD channels received depend on your Sky TV package. If you do not take up this Sky+HD offer Sky+HD box costs £49 when you take the HD Pack and Sky TV and existing customers sign up to another 12 month minimum term for Sky TV. One £49 box per household and not available if you already have SkyHD/Sky+HD box or if you take a Sky+ box at the same time. Sky+HD box up to £199 if you are not eligible for discounted price (Sky TV and HD Pack subscriptions required). Sky+ functionality requires a Sky+ subscription (free for Sky TV customers, or £10 pm) and two satellite feeds. Sky+HD can store an average of 30 hours of high definition and 80 hours of standard definition programmes. HD ready TV required. Luxe TV HD, Channel 4 HD and BBC HD are available without subscription. Channel 4 HD requires a viewing card.
Remote Record: Recording requests must be made at least 30 minutes before start of programme. Confirmation costs 25p. Mobile network charges apply. See Sky Active OR sky.com for full details.
Sky Anytime TV: Sky+ subscription & Sky+HD or recent Sky+ box required. Available programming will depend on your Sky TV subscription.
Sky Player: Price and availability of content depends on whether you are a Sky TV customer and the kind of subscription you have. PC with Microsoft Windows XP or Vista or Intel based Mac required. Sky Multiroom, Broadband Unlimited, or Sky Player subscription required for Live TV. Minimum 2Mb broadband connection recommended. Some programmes from live Sky TV channels are unavailable to show online (see skyplayer.sky.com).
Introduce A Friend offer: Only available by the steps set out on Sky.com/friend and not by any other means e.g. via a retail outlet. Offer ends 8 December 2009. New customer cannot be in same household. Vouchers sent within 30 days of receipt of first subscription payment from new customer provided existing customer's account is active. Existing customer must remain an active subscriber to qualify. M&S vouchers subject to separate terms and conditions. Not available in conjunction with any other offer. Offer excludes Sky group employees and agents and cannot be offered commercially.
Sky Broadband: You must subscribe to your chosen Broadband product for 12 months. Monthly subscription providing you remain a Sky Talk subscriber: Base £0; Everyday £5; Unlimited £10 (otherwise £5, £10 or £15). Connect at £17 pm is available to customers outside our network area. Monthly usage caps: Base – 2GB; Everyday – 10GB; & subject to Traffic Management Policy. Maximum upload speed: Base –400Kb; Everyday –600Kb; Unlimited –1.3Mb; Speed you get depends on factors including distance from the exchange and line quality. See sky.com for more details and our Usage Policies. McAfee Security Free Trial: Base-3 months, Everyday-3 months, Unlimited-12 months, Connect-3 months, then £3 per month unless you let us know you no longer wish to subscribe.
General: Pre-registration required for existing customers due to exceptional demand. Once registered you will receive an indication of when you can complete your order. Your Sky box(es) must be connected to a fixed telephone line for 12 months. Sky+/Sky+HD box prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). Minimum Sky TV/Sky+/HD Pack/Multiroom subscriptions 12 months. You must be 18 years or over. Channels/programmes & prices subject to change. Prices shown apply to customers paying by Direct Debit. For continuous debit/credit card mandate, 50p monthly charge applies. Information only applies to residential customers in UK, Channel Islands and Isle of Man. Further terms apply. Calls cost 5p per minute (plus up to 9p connection fee) for BT customers. Calls from other providers may vary. Correct at 27 October 2009.
†BT line rental £12.50 a month with paper-billing (£11.25 a month for paper-free billing). Sky Talk line rental currently £11 a month. Sky Talk customers can request paper billing at no extra cost.